Operating model
How onboarding and handover actually work.
Start with scope, land the managed EKS platform in your AWS account, onboard the first workload, and leave your team with a working support path.
Operating path
One path from onboarding to handover.
The delivery sequence stays visible from the first call onward.
Platform setup, validation, and handover are part of the same service path.
Normal operation starts with a known support model rather than tribal knowledge.
Architecture
What gets built first.
Your AWS account, a private EKS landing zone, controlled platform changes, and a known split between platform and application work.
Customer AWS account boundary
Private EKS baseline and managed node groups
Controlled CI/CD path for infrastructure and platform changes
Platform add-ons, guardrails, and operational validation
Application and tenant workloads above the platform boundary
Lifecycle
From first call to working platform handover.
The sequence is visible from the start so your team knows what gets delivered, what changes hands, and how normal operation begins.
Quick read
Scope is agreed before platform work starts.
The platform baseline lands in the customer AWS account.
Readiness and handover are validated before normal operation begins.
Discover
Agree scope, workloads, and ownership
We start with the applications you need to onboard, the current constraints, and the split between platform and application ownership.
Setup
Build the customer-account-native platform
Networking, access, node groups, add-ons, and starter guardrails are applied with safe defaults and a known delivery path.
Onboard
Bring the first workloads onto the platform cleanly
Namespaces, ingress, observability, and policies are applied so the first service lands on a path your team can follow again.
Validate
Check access, readiness, and the shared operating model
Before handover, we verify access, platform health, onboarding paths, and the support route your team will rely on day to day.
Handover
Leave your team with a platform they can use
Your team gets working access, runbooks, and a route for future platform upgrades and application onboarding.
Operate
Keep the platform current as usage grows
After go-live, the service focuses on maintenance, safe change, and keeping the platform useful without making it bespoke.
What good handover looks like
Handover should be practical, not ceremonial.
Access should work, recovery paths should be written down, and the upgrade route should make sense before the next change window arrives.
Change follows a known workflow rather than depending on operator memory.
Access, validation, and recovery paths are treated as part of the product, not separate documents.
Handover is built into the delivery sequence rather than left as an afterthought once the cluster exists.
Next step
Map the first workload path before you decide.
Discovery confirms scope, ownership boundaries, and the first workloads you would move onto the platform.